At Make Changes NLP & Hypnotherapy we take your privacy seriously. This policy explains how we collect, use and store personal information when you use our website, book assessments, or receive services.

What we collect

We only collect the information you provide directly (for example, when you contact us, complete a quiz, or book a consultation). This may include contact details, appointment and assessment information, and any health or habit information you choose to share to help tailor our services.

How we use your information

We use personal data to deliver and improve our services, communicate with you about appointments and resources, and for administrative and legal purposes. We do not sell your personal information.

Cookies and analytics

We may use cookies and third-party analytics to understand site usage and improve the experience. You can control cookies via your browser settings.

Data security & retention

We take reasonable steps to protect data from unauthorised access. Personal and clinical records are retained only as long as needed for service provision and legal requirements.

Your rights

You may request access to, correction of, or deletion of your personal data. To make a request, please contact us using the details below.

Contact us

For privacy requests or questions, email info@makechanges.com.au or call 1800 760 249.